Your Peptide Source LLC

At Your Peptide Source LLC, customer satisfaction is our highest priority. If you are not fully satisfied with your order, we are here to help. Please review our return, exchange, and refund guidelines below.

Quick Summary

• Returns are accepted within 30 days of receiving your order for eligible products.
• Return shipping is covered only when we send an incorrect or damaged product.
• Opened, used, altered, temperature-sensitive, sale, and clearance items are non-returnable.
• Return requests must be submitted by email with your order details and supporting photos.
• Missing items must be reported within 24 hours of delivery.
• Approved refunds are processed within 1–2 business days after the returned item has been received and inspected.
• Exchanges are available only for defective or damaged items.

Returns & Exchanges

We accept eligible returns within 30 days of receiving your order.

To initiate a return or exchange, please email support@yourpeptidesource.net with your order details. A member of our team will review your request and provide instructions on how to proceed.

Return Eligibility

Incorrect or Damaged Products

If you receive the wrong item or your product arrives damaged, please contact us promptly. If the return is approved, we will cover the return shipping costs.

Unsatisfactory Products

If you are not satisfied with your order for any reason, you may request a return within the applicable return period. If approved, return shipping will be at your expense.

Missing Items

If any item is missing from your order, please contact us within 24 hours of delivery. We will review the order and work to resolve the issue promptly.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Opened, used, or altered products
• Temperature-sensitive products due to storage and sterility requirements
• Sale or clearance items

How to Start a Return

1. Contact Us

Email support@yourpeptidesource.net with your return request within the applicable return period.

2. Provide Order Information

Please include:

• Order number
• Reason for the return
• Photos of the product
• Photos of the product packaging

3. Approval Review

Our team will review your request and determine whether the return, refund, or exchange is eligible.

4. Return Instructions

If your request is approved, we will provide instructions for returning the product.

Please do not send products back before receiving return authorization and instructions from our team.

Refund Process

Once we receive and inspect the returned item, we will notify you by email regarding the status of your refund.

If Your Refund Is Approved

The refund will be processed to your original payment method within 1–2 business days after approval.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If You Have Not Received Your Refund

If you have not received an approved refund, please:

1. Check your bank account.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank, as additional processing delays may occur.
4. If you still need assistance, contact us at support@yourpeptidesource.net.

Exchanges

We replace items only when they are defective or damaged.

If you need an exchange for the same product, please contact us at support@yourpeptidesource.net with your order number and photos of the product and packaging.

Gift Returns

If an item was marked as a gift and shipped directly to you, an approved return will be issued as store credit in the form of a gift certificate.

If the item was not marked as a gift or was shipped to the gift giver, any approved refund will be issued to the original purchaser.

Contact Us

If you have questions about our return, refund, or exchange policy, please contact us:

Your Peptide Source LLC
Email: support@yourpeptidesource.net

Thank you for choosing Your Peptide Source LLC.